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Frequently asked questions

Common Questions

My claim has been approved - what do I need to do next?

If your claim status has been updated to "Approved", you now need to take a photo of your beer or cider destruction, log back in and upload photographic evidence in order to complete your claim. Once the status has been changed to "Complete", there is nothing more you need to do - your supplier will be in contact. Please read our destruction evidence photo guidelines and seek permission from your local water authority before destruction.

A step by step guide on how to safely decant and dispose of liquid in outlet can be found below.  

1) Turn on your cellar cooling at least 24 hours in advance. If beer temperatures remain at ambient and are not reduced, the beer will fob and the process will take longer.

2) Switch the remote cooler on 4 to 5 hours in advance to allow an ice bank to form.

3) Connect up and turn on the gas / electric pumps.

4) Dispense the beer as normal through the taps, including any cask beer.

5) Record the required images of beer being decanted

6) Dispose of the beer in line with your local environmental guidelines 

7) Once the process is complete, take the opportunity to clean the lines thoroughly.

8) Once cleaned, ideally leave the lines in Guardian solution. If Guardian isn’t available, leave them in air but DO NOT leave the beer lines in water.

The status of my claim is "SUR" - what does this mean?

Please contact your supplier directly. 

What type of destruction photographic evidence will be accepted?

Please see guidelines here

For an unbroached keg:

To prove destruction of an unbroached / unopened keg, please upload a photo of the liquid being dispensed through it's usual tap.

 

For a broached keg:

To prove destruction of a broached / opened keg, please upload a photo of the liquid being dispensed into a measured vessel 

What information do I need to start my claim?

You'll need:

  • Device to photograph your kegs
  • Delivery details for your kegs
  • List of Suppliers of your kegs
  • Keg details (brand, size, code, best before date)
  • Identify the number of taps at your location for each brand

You will also need your supplier information, including your account or customer reference number. If you are not sure what this is, please check with your supplier.

I made a mistake on my claim, what should I do?

We are unable to edit or cancel a claim once it has been submitted.

If the brewers need any more information/evidence or something is not right with respect to a specific claim once it has been submitted, someone from the brewer or supplier will contact you directly. 

If you have missed kegs off your initial claim, you can log in to your account and submit another claim for any kegs not previously included.

 

 

What if my supplier / brand is not listed?

This platform can only assist with registered suppliers and the products they make us aware of. If your supplier or product is not listed, please report this back to your supplier to best advise you.

The majority of brewers who are part of the BBPA have their brands on this site or will be joining soon. Please do not delay your initial claim waiting for other brands to be added, you can log back into your account and make additional claims for these at a later date.

Which kegs belong to which brewing group?

Asahi: Meantime Anytime IPA, Asahi Super Dry, Meantime Easy Time, Meantime IPA, Kozel Svetly, Meantime London Helles, Meantime London Lager, Meantime London Pale Ale, Meantime London Pale, Peroni Nastro Azzuro, Pilsner Urquell, Meantime Yakima Red

Asahi (Fullers): Sierra Southern Gothic, Sierra Otra Vez, Sierra Hazy Little Thing, Old Winter Ale Export, Montana Red Export, Honey Dew, Black Ipa, Montana Red, Seafarers, London Pride Unfiltered, Sierra Pale Ale , Alhambra, Wild River, Session IPA, Dark Star Lager, Frontier, Sierra California, Fullers London Pride , Veltins, London Porter, Golden Pride, Litovel Premium, Litovel Classic, Fullers Session IPA, Sierra Pale, Fullers London Pride, Vintage Ale , Fuller Imperial Stout , London Porter , Dark Star Sunburst, Dark Star Partridge Best, Dark Star Revelation, Dark Star Green Hop IPA, Dark American Brown , Crafty Flanker , Dark Star Sunburst , Dark Star America Pale Ale, Dark Star Revelation , Dark Partridge Best , Dark Star Hop Head, Dark American Pale Ale , Olivers Island , E S B , H S B , Seafarers , Hophead 

Budweiser Brewing Group: Stella Artois, Bass Draught Cask Ale, Bass Mild XXXX, Bass Pale Ale, Bass Smooth, Beck's 4% (Vier), Belle Vue Kriek, Birra Borga Lisa, Blue Point Toasted Lager, Boddingtons Draught, Brahma, Bud Light, Budweiser - 4.3%, Budweiser - 4.5%, Corona Extra, Flowers Best Bitter, Franziskaner, Goose Island 312, Goose Island IPA, Goose Island Midway, Hoegaarden, Leffe Blonde, Lowenbrau, Michelob Ultra, Spaten , Stella Artois , Stella Artois 4%, Stella Artois Cidre, Trophy Bitter, Whitbread Best Bitter

Camden Town Brewery: Camden Hells, Camden Hells lager, Camden Pale Ale, Camden Pale Ale, Camden Off Menu IPA, Camden Gentleman's Wit, Camden Ink Stout, Camden Show Off Lager, Camden Blooming Hells lager

Carlsberg: Ansell's Bitter, Ansell's Mild, Backyard Brewery Shed Head, Brooklyn Defender IPA, Brooklyn Naranjito, Brooklyn Scorcher Ale, Brooklyn Summer Ale, Greenall's Keg Bitter, Greenall's Keg Mild, London Fields Brewery, Tetley's Bitter, Tetley's Dark Mild, Tetley's Golden, Tetley's Imperial, Tetley's Mild, Tetley's No.3 Pale Ale, Tetley's Smoothflow, Bad Apple, Somersby, Somersby Apple, Somersby Strawberry, Brooklyn Lager, Brooklyn Special Effects, Carlsberg Export, Carlsberg Pilsner, Holsten Vier, Mahou 5 Estrella, Poretti, Poretti 3, Poretti 4, San Miguel, Tuborg Green

Heineken: Affligem Blonde, Amstel, Birra Moretti, Caley Coast To Coast Pale Ale, Caley Deuchars IPA, Fosters, Heineken, Heineken 0.0%, Inch'S Rolling Apple Cider, John Smiths Bitter , John Smiths Extra Smooth, Kronenbourg 1664, Lagunitas Daytime, Lagunitas Fusion Hazy Suzanne, Lagunitas IPA, Lagunitas Lagur, Lagunitas Sumpin Easy, Magnet, Maltsmiths American IPA, Maltsmiths Bavarian Lager, Murphys Irish Stout, Old Mout Berries & Cherries, Orchard Thieves, Red Stripe, Sagres, Scrumpy Jack, Strongbow, Strongbow Cloudy Apple, Strongbow Dark Fruit, Symonds Founders Reserve, Theakston Atlantic Red, Theakston Barista Stout, Theakston Best, Theakston Black Bull, Theakston Double Cross, Theakston Ipa, Theakston Lightfoot, Theakston Mild, Theakston Old Peculier, Theakston Pale Ale, Theakston Ru(G)By No 'G', Theakston Smooth Dark, Theakston Summit, Theakston Vanilla Stout, Theakston Xb, Tiger Lager, Woodpecker, Theakston Beacon Ale, Kronenbourg

Marston's: Banks's Mild , Banks's Amber Bitter, Marston's EPA, Marston's EPA Fastcask, Marston's Pedigree, Banks's Original Smoothpour, Banks's Amber Bitter Smooth, Ushers 1824, Marston's Saddle Tank, Mansfield Bitter, Mansfield Original Bitter, Mansfield Smooth & Creamy, Mansfield Dark Smooth, Banks's Amber Bitter keg, Banks's Sunbeam, Marston's Pedigree keg, Wychwood Hobgoblin, Marston's Oyster Stout, Marston's Old Empire IPA, Banks's Dark Mild, Marston's Smooth, Jennings Night Vision, Jennings Cumberland Ale, Jennings Cumberland Cream, Ringwood Razorback, Ringwood Fortyniner, Ringwood Boondoggle, Brakspear Oxford Gold, Marston's Pedigree Fastcask, Wychwood Hobgoblin fastcask, Brakspear Gravity fastcask, Jennings Cumberland Ale Fast Cask, Chestnut Mild, Marston's Pearl Jet Oyster Stout, Revisionist British Craft Lager, Shipyard American Pale Ale, Wychwood Hobgoblin keg, Ringwood Old Thumper, Marston's 61 Deep, Portland Stout Porter, LWC Morrels Champion Bitter Firkin, LWC Mansfield England Pride Firkin, LWC Mansfield Riding Bitter Firkin, LWC Ushers Celtic Gold Firkin, Wychwood Hobgoblin Gold, Warsteiner, Thwaites Original Bitter, Crafty Dan 13 Guns, Thwaites Dark Smooth, Kaltenberg Royal, Thwaites Smooth, Lancaster Bomber, Wainwright, Konig Ludwig Weiss Bier, Eagle IPA Bitter , Eagle IPA Smooth, Youngs London Original, Youngs London Special, Courage Best Bitter , Directors , Courage Best Bitter keg, Bombardier Golden Beer, Bombardier Amber Bitter CW, Bombardier Smooth, McEwans Lager Cold , McEwans Export , McEwans 60/ , McEwans 70/, McEwans 80/, Kirin Ichiban , Youngers Scotch Bitter , Youngers Best , Tartan Special , McEwans Best Scotch , Youngs London Stout , Erdinger Weissbier, Erdinger Dunkel, All Day IPA , Estrella Damm , Hobgoblin IPA, Wainwright Altitude, Jennings Atomic Theory, Jennings Fine Line, Youngs Head On IPL, Youngs CityScape Beer

Molson Coors: Fran Well Archway Lager, Aspall Draught 4.5%, Aspall Harry Sparrow, Aspall Suffolk Draught, Sharps Atlantic Pale Ale, Bavaria Premium Pilsner, Blue Moon, Caffreys, Carling, Carling Apple Cider, Carling Black Fruit Cider, Carling Premier, Fran Well Chieftain IPA, Cobra, Malabar, Coors Light, Sharps Cornish Coaster, Sharps Doom Bar, Hancocks HB, Hopstuff Four Hop Session IPA, Hopstuff Hometown Lager, Hopstuff Renegade IPA, M&B Brew XI, M&B Brew XI Cask, M&B Mild, Maclachlans, Molson Canadian, Pravha, Fran Well Rebel Red, Rekorderlig Dry Apple, Rekorderlig Passion Fruit, Rekorderlig Strawberry & Lime, Sharps Sea Fury, Fran Well Shandon Stout, Sharps Offshore Pilsner, Sharps Orchard Cider, Sharps Original, Staropramen, Stones Bitter, Toby Bitter, Toby Light, Sharps Wolf Rock IPA, Worthingtons Ale, Worthingtons Cask, Worthingtons Creamflow, Worthingtons White Shield, Sharps Eventide, La Trappe Blond, La Trappe Dubbel, Palm, Rodenbach, Rodenbach Grand Cru

Thwaites: Thwaites IPA, Thwaites Gold, Thwaites Original, Thwaites Amber, Thwaites Mild, Thwaites TBC

Why isn't Guinness in the list?

To log claims for Guinness, please refer to the following link - https://www.mydiageo.com/s/keg-destruction-application-form-public

Why can't I select a delivery date before March?

The process for reclaiming credit via this site is only available for the weeks running up to the lockdown (March). We are unable to receive claims for beer or cider delivered before or after this. 

If you require more information please speak to your supplier directly. 

How and when can I safely dispose of the kegs?

DO NOT DESTROY BEER UNTIL YOUR CLAIM STATUS HAS CHANGED TO "APPROVED" AND YOU HAVE BEEN NOTIFIED BY EMAIL. PLEASE REFER TO YOUR LOCAL WATER AUTHORITY POLICY FOR DESTRUCTION. PLEASE NOTE THIS DOES NOT MEAN CREDIT IS APPROVED.

Below is a step by step guide on how to safely decant and dispose of beer in outlet…

1) Turn on your cellar cooling at least 24 hours in advance. If beer temperatures remain at ambient and are not reduced, the beer will fob and the process will take longer.

2) Switch the remote cooler on 4 to 5 hours in advance to allow an ice bank to form.

3) Connect up and turn on the gas / electric pumps.

4) Dispense the beer as normal through the taps, including any cask beer.

5) Record the required images of beer being decanted

6) Dispose of the beer in line with your local environmental guidelines 

7) Once the process is complete, take the opportunity to clean the lines thoroughly.

8) Once cleaned, ideally leave the lines in Guardian solution. If Guardian isn’t available, leave them in air but DO NOT leave the beer lines in water.

 

If you cannot dispose of your kegs due to sewerage restrictions, please make your supplier aware and await further instruction.

Why can’t you just pick up the kegs via the ullage process?

The ullage process was not designed for the scale of the COVID-19 crisis. Waiting for an ullage process would mean no action is taken until the trade re-opens, adding complexity into a logistics system whose primary focus will be repopulating the trade with product at speed. This new process allows outlets to take control pro-actively and start emptying out-of-date stock readying the cellars for re-opening.

How will duty payments be made to me and how long will it take?

Each brewer has their only policy on how duty payments will be made to you and will communicate their policy to you as part of the duty reclaim process.

Unfortunately, we are unable to provide a timeframe for payments. However, claims will be processed as quickly as possible. Providing full and accurate data will help make the claim easier to process.

Why do I have to share the original Excise Duty payment information?

HMRC impose strict guidelines on evidencing the original excise duty payment therefore we require this information in order to recover the duty to pass on these savings to our customers. Without this evidence outlets will be unable to receive a credit for their wastage.

I cannot destroy beer in my pub due to restrictions on the sewerage system, what shall I do?

You should contact your supplier to make them aware.

I have brands in my pub from two different brewers, one has authorised me that I can dispose of their beer but the other hasn’t contacted me, what shall I do?

You can dispose of the brands supplied by the brewer who has authorised disposal (i.e. the status of your claim has changed to Completed) however, you need to wait for the other brewer to confirm your claim for their brands.

I am a group and want to centrally load all my accounts. How do I do this?

There is now the option on registration to register as an individual outlet or as a group.

Who do you share data with? / What do you do with my data?

The data captured is for the use of BBPA, the relevant member brewer and its associates only and will not be sold on. All data shared on this website will be shared with HMRC. Please see the Privacy Policy for more information.

How long is the website operational for?

The website will be open for as long as necessary. Estimated 6 months from on-trade re-opening, meaning you can input details at a time that works for you. However, the earlier you submit your information, the sooner the process can start allowing you to prepare for reopening.

Who do I contact for help?

For technical website questions contact beer-support@returnyourbeer.co.uk, please note we are unable to offer phone support.

For claim specific queries, please contact your supplier or brewer directly.

My claim status has changed to "More info Requested" - what does this mean?

If your claim status has been changed to "More Info Requested", the brewer requires more information regarding your claim and there is an element of your claim form that needs to change. Please wait for your supplier to get in contact and explain what this is, make the changes and save claim details once again.

Make a claim now

Products going out of date during the closure period? Re-Claim Excise Duty now

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Destruction of Beer in Cellars

How to safely dispose of your beer to reduce risk of environmental damage

Download the Guide